Service idea
Kinship | Touching | Quick
After sales service is a symbol of a company's strength. In order to enable customers to better enjoy after-sales service, Weifang Jinmai Self sealing Bag Plastic Products divides after-sales service into three stages:
1、 Pre sales service:
(1) The company should provide users with a detailed introduction to the specifications, uses, usage methods, and quality of self sealing bag products.
(2) Provide customers with detailed product manuals, including testing reports, product certifications, etc.
(3) The company has set up a service hotline to answer various questions and difficulties related to product use for users. The hotline number is 15264634719, and the contact person is Manager Peng.
2、 In sales service:
(1) For customers who directly cooperate with the company, the company needs to register customer information and fill out a user service tracking card.
(2) For newly developed users, the marketing department will contact the customer by phone within three days of the arrival of the goods to inquire about the acceptance status, including whether the product quality can meet the customer's needs, transportation methods, packaging conditions, and other customer requirements. If the customer needs it, they can deliver the goods to the person and introduce the product's usage methods and technical requirements to the user on site.
(3) Company customers should visit (or call) at least once a month to solicit opinions and solve problems raised by users.
3、 After sales service:
(1) When users encounter quality issues with our company's products, they receive customer complaints and request a response within 2 hours. In severe cases, service personnel should arrive on site within 48 hours to resolve the issue.
(2) Once there are quality issues with the product within the terms of the contract, our company is responsible for ensuring return, replacement, and customer satisfaction.
(3) All costs incurred in handling quality issues within the contract terms, including losses caused to customers, shall be borne by our company. Customer reasons are not included in this list.
4、 Cooperative operation process:
Understand customer needs ->>Product recommendations ->>Product comparison (free sample comparison provided) ->>Procurement budget ->>Contract formulation ->Pay 30% advance payment ->>Logistics shipment ->>Product list verification ->Pay remaining balance ->>After sales tracking.
Changyi Xiangrui Plastic Products Co., Ltd
Address: North of West Shou Road, South Ring Road, Changyi City
Mail: Zhao@xiangruisuliao.cn
Phone: 15095257303
Web: www.xiangruisuliao.cn
Copyright © 2023 Changyi Xiangrui Plastic Products Co., Ltd